Privacy Policy
Effective January 1, 2026
R&S Hesperia Insulation Company, hesperiainsulation.com, team@hesperiainsulation.com
Who this policy covers
This policy explains how R&S Hesperia Insulation Company handles the information you share with us through this website. We're an insulation contractor in Hesperia, CA, and this policy applies to every page of the site, from the home page through our service and city pages.
It covers what we collect, why we collect it, how long we keep it and what you can ask us to do with it. If you want to know more about who we are before you reach out, our About page has that.
What information we collect
We only collect what you choose to give us, plus basic technical details your browser sends when you visit.
When you fill out our contact form or call us, we usually ask for your name, phone number, email address, the address of the house, and a short note about the job, such as a hot upstairs room or an attic that needs more insulation. We need that so we can reply and set up a visit.
Our contact form runs on a third-party form service. Whatever you type into it is sent to that service and then passed to us, so their privacy terms also apply to what you submit.
When you browse the site, your browser may automatically share details like your IP address, device type, browser, the pages you viewed and how you found us. This doesn't tell us who you are by name.
Cookies and analytics
The site may use cookies, which are small files your browser stores, and analytics tools that count visits and show which pages people use. We look at that in totals, so we can see whether pages are useful and fix ones that aren't.
You can block or delete cookies in your browser settings. The site will still work, though some features may not remember your choices.
How we use your information
We use what you send us to answer your question, schedule an estimate, do the job you hire us for and follow up afterward. We may also use it to keep records of the work we did on your house, so we know what's already in your attic if you call us again.
We use the technical and analytics data to keep the site running, fix problems and understand which pages help homeowners find what they need.
We don't sell your personal information, and we don't share it with other companies for their own marketing.
Who we share it with
We share information only with the service providers who help us run the business and this website, like our form provider, website host and analytics tools. They get what they need to do that work and nothing more.
We may also share information if the law requires it, to protect our rights or safety, or as part of selling or transferring the business.
How long we keep it
We keep contact details and job records for as long as we need them to serve you, handle any follow-up on the work and meet our tax and legal record-keeping duties. When we no longer need them, we delete them or remove the details that identify you.
Analytics data is kept in summary form and isn't tied to your name.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you.
Depending on where you live, including California, you may have other rights under state privacy law. We won't treat you differently for asking about or using any of them.
Before we act on a request, we may need to confirm it's really you, so we don't hand someone else's information to the wrong person.
Security
We take reasonable steps to protect the information you send us. No website or email system is completely secure, though, so please don't send payment card numbers or other sensitive details through the contact form.
Children's privacy
This site is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be posted on this page, and if you keep using the site after an update, the updated policy applies.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (760) 713-8598 or send a message through our contact page. We're available Monday through Sunday, 7 AM to 11 PM.
Tell us what you're asking for and how to reach you, and we'll get back to you, usually within 1 business day.